Basically good ethics are common sense, linked with good manners, filtered through a moral or philosophical worldview. Culture, education, and experience shape our worldview. We perceive and filter information through our worldview, and then act. If our worldview is too fundamental or too narrow, we perceive more threats. It is essential that the information professional remain open to other worldviews, other cultures, and other ways. To truly listen, we must suspend assumptions.
We do not want to become the librarian at the gate, hands on hips, frown on face, demanding the return of a book so it can be correctly shelved in its properly cataloged place. Basically, librarians need to remember that we have chosen a service-orientated profession. Our work should always be user-friendly.
This ethos means that most librarians want to find meaningful, service-oriented work in a healthy and cooperative environment. We want to be creatively challenged but not overwhelmed. We want to be understood, capable, and compensated equitably. We want the opportunity to keep learning so we can adapt to change and innovation.
We have learned core communication skills that our professional life demands: listening, presenting, writing, persuading, participating, leading, and managing. We must be able to analyze, problem-solve, make decisions, and take risks. We must be accountable and dependable.
Librarians must make the shift from merely disseminating information to designing user-centered library services. This may require reevaluating policy, structures, and personnel on a regular basis. The skills we have acquired will enable us to make a positive contribution to our clients and our profession.
“The survival of libraries depends on librarians.” – Roger C. Greer (educator & author)