Monthly Archives: August 2019

Grow Your Graphics Collection!

Looking to beef up your Junior and YA graphic novel collection? Below you will find some authors that consistently have popular work, lists curated by ALA, YALSA, Common Sense Media, and more, and a list of some stand-out series and stand-alones that are great starting points for your collection.

Authors to watch:

  • Ben Hatke
  • Jarrett J Krosoczka
  • Jen Wang
  • Jennifer L Holm
  • Katie O’Neill
  • Nathan Hale
  • Raina Telgemeier
  • Shannon Hale
  • Ursula Vernon
  • Victoria Jamieson

Readers Advisory Lists: 

Highly Recommended Series and Stand-Alones:

  • Abigail the Snowman by Roger Langridge
  • Alabaster Shadows by Matt Gardner
  • American Born Chinese by Gene Yang
  • Amulet by Kazu Kibuishi
  • Berrybrook Middle School by Svetlana Chmakova
  • Bone by Jeff Smith
  • Castle in the Stars: The Space Race of 1869 by Alex Alice
  • Compass South by Hope Larson
  • El Deafo by Cece Bell
  • Emmie and Friends by Terri Libenson
  • Hilda by Luke Pearson
  • HiLo by Judd Winick
  • Jane, the Fox, and Me by Fanny Britt
  • Jellaby by Kean Soo
  • Knights of the Lunch Table by Frank Cammuso
  • Lost in NYC: A Subway Adventure by Nadja Spiegelman
  • Lumberjanes by Noelle Stevenson
  • Marble Season by Gilbert Hernandez
  • Mega Princess by Kelly Thompson
  • Narwhal and Jelly by Ben Clanton
  • Nightlights by Lorena Alvarez
  • Olga by Elise Gravel
  • Owly by Andy Runton
  • Pashmina by Nidhi Chanani
  • Phoebe and Her Unicorn by Dana Simpson
  • Princeless: Jeremy Whitley
  • Suee and the Shadow by Ginger Ly
  • The Big Bad Fox by Benjamin Renner
  • The Cardboard Kingdom by Chad Sell
  • The Chronicles of Claudette by Jorge Aguirre
  • The Dam Keeper by Robert Kondo
  • The Girl Who Owned a City by O. T. Nelson
  • The Last Kids on Earth by Max Brallier
  • The Time Museum by Matthew Loux
  • The Witch Boy by Molly Knox OStertag

Dealing with Difficult Patrons

Getting to know your patrons is an important part of being a librarian. Regular patrons develop a strong relationship with their librarian and are likely to advocate for the library in the community. But for every super awesome patron, there is bound to be one that is a little more difficult. Classic examples of difficult patrons are easy to come by; they may have a strong body odor, talk too loud, run, bring their bike into the library, ignore all social cues, walk behind the reference desk, or expect you to remember their Facebook password among other things.

So, how do you deal with a difficult patron effectively? The first step is to make sure that you have policies in place and that you enforce them equally across all races, social classes, genders, and ages. Too often, policies are written as a reaction to difficult patrons. Save yourself a headache and write policies now. This will assure that you aren’t targeting one specific patron by writing a “no brushing your teeth in the 2nd sink of the upstairs men’s restroom” policy.

Make sure you treat your patrons with kindness when addressing them about a breach in policy. Librarianship is a customer service profession and responding in a condescending tone may only escalate the situation. Stay calm—especially when it feels like it would be easier to blow up.

Below are some webinars and readings that can help you learn how to cater your approach to dealing with difficult patrons. Hopefully these prove beneficial, but it may help to look at other communication or customer services training depending on your specific issues and library.

Webinars:

Some light reading on the topic:

  • https://bit.ly/2NE2kd7 This website provides scripts and tips for common library patron issues. The webinar through ALA is linked above (as is the book which is available through ILL.)
  • Difficult Patron Behavior: Success Stories from the WebJunction Community: https://bit.ly/2LK5Xho
  • Technology, Road Rage, and Customer Service: https://bit.ly/2NGJSAT
  • The case studies at the end of this PDF may be good discussion points. https://bit.ly/2uMJHNa

Online Courses through Universal Class:

Annual Report to Governing Body: A How to Guide

Thank you for visiting.

This resource has moved!

It can now be found on the North Dakota State Library’s LibGuides: https://library-nd.libguides.com/report

We’d hate to see you leave empty-handed, so here is an image of the McKinven family in 1949 (courtesy of the North Dakota Memories collection).

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Portrait of the McKinven family in a wagon, 1949

New Items Added to Digital Horizons (May-July 2019)

The Digital Initiatives team at the North Dakota State Library has been keeping busy. Many items have been uploaded onto Digital Horizons in the last couple of months. Listed below is a highlight of new items added to the North Dakota State Library’s online collections. You can access the items featured below by clicking on them or by visiting the Digital Horizons website (where you will also find thousands of other treasures).

ND Memories

ND Atlases and Plat Books

ND State Documents

ND County & Town Histories

ND School for the Deaf Banner